Ongoing Support (Hourly Assistance)

Cancellation Policy

Individual Appointments: Appointments may be cancelled or rescheduled with at least 24 hours’ notice No fee will be charged for cancellations made with sufficient notice. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment are subject to a cancellation fee of the scheduled service fee. This helps cover reserved time that cannot be rebooked on short notice. No-Shows: If a client does not attend a scheduled appointment without at least 24 hours notice, the full appointment fee will be charged. Exceptions may be made in cases of illness or emergency, at our discretion. Flat-Fee Packages: Before Services Begin: Flat-fee packages may be cancelled before any work begins for a full refund. After Services Begin: Once services have started, fees are: Pro-rated based on time already spent, or Non-refundable once substantial work has been completed Any refund due will be calculated fairly and explained clearly. Hourly Services: Hourly services are billed in 30-minute increments. There are no refunds for time already provided. Early Termination by Client: Clients may stop services at any time. Fees remain payable for services already delivered up to the termination date. Provider-Initiated Cancellation: If Regal Estate and Administrative Solutions must cancel an appointment or discontinue services: Any prepaid fees for services not provided will be fully refunded. We will make reasonable efforts to reschedule if appropriate. Exceptional Circumstances: We understand that health issues and emergencies can arise. Exceptions to this policy may be made at our discretion and handled compassionately. Questions & Clarification: We encourage clients to ask questions about this policy at any time. Our goal is clarity, fairness, and peace of mind. Client Acknowledgement: By booking services, you acknowledge that you have reviewed and understand this Refund & Cancellation Policy.

Contact Details

• 2005 Sheppard Ave E, North York, ON, Canada

  4168876721

  info@regalsolutions.ca